Privacy Policy

1. Overview

This Privacy Policy explains how ck88 ("we", "our", or "the Platform") collects, processes, stores, and protects personal information submitted by users who visit or register on https://ck88.vin. By accessing and using our platform, you acknowledge that you have read, understood, and agreed to the terms described in this policy.

We understand that privacy is a fundamental right. ck88 is designed with privacy-by-default principles, ensuring that your data is handled with care, stored securely, and never sold to third parties. This policy applies to all users of our platform, including those from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

2. Information We Collect

When you register and use ck88, we may collect the following categories of personal information:

• Identity Information: full name, date of birth, and age verification documents confirming you are 21 years or older.
• Contact Information: email address, phone number, and residential address (city, district) within Bangladesh.
• Financial Information: bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account references used for deposits and withdrawals (we do not store full card numbers).
• Account Activity: login timestamps, game history, betting records, bonus usage, and session duration.
• Device and Technical Data: IP address, device type, operating system, browser type, and approximate geographic location.
• Communications: messages sent to our support team, feedback submissions, and any correspondence related to your account.

3. How We Use Your Information

ck88 uses the information we collect solely for legitimate purposes related to operating our platform and delivering a safe, reliable gaming experience. Specifically, your data is used to:

• Create, verify, and maintain your ck88 player account securely.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment partners.
• Deliver personalised game recommendations, bonus offers, and promotional communications relevant to your activity.
• Detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and other policy violations.

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) Contract Performance — processing necessary to provide the services you signed up for, including account management and payment processing; (b) Legitimate Interests — fraud prevention, security monitoring, and platform improvement; (c) Consent — for marketing communications, where you have explicitly opted in; (d) Legal Obligations — where we are required to retain or disclose data to comply with applicable laws.

You have the right to withdraw consent for marketing communications at any time by contacting our support team at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

ck88 does not sell, rent, or trade your personal information to any third party. We may share data only in the following limited circumstances:

• Payment Processors: mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners to execute financial transactions.
• Service Providers: trusted technology partners who assist with platform hosting, security auditing, analytics, and customer support — bound by strict confidentiality agreements.
• Legal and Regulatory Authorities: where disclosure is required by law, court order, or to protect the rights and safety of our users and the platform.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity subject to the same privacy protections outlined herein.

6. Cookies and Tracking Technologies

ck88 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse site performance. Cookies used on our platform include: essential session cookies (required for login and account functionality), preference cookies (to remember your language and display settings), and analytics cookies (to understand how users navigate our platform so we can improve it).

You may configure your browser to block or delete cookies, but please be aware that disabling essential cookies may impair the functionality of your ck88 account. We do not use third-party advertising cookies or behavioural tracking for ad-targeting purposes.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required to fulfil the purposes outlined in this policy. Specific retention periods include:

• Account Data: retained for the lifetime of your account plus up to 5 years after closure for audit and compliance purposes.
• Financial Transaction Records: retained for a minimum of 7 years to comply with applicable financial record-keeping obligations.
• Support Correspondence: retained for up to 3 years following the resolution of the relevant matter.
• Marketing Consent Records: retained for the duration of your consent and up to 2 years after withdrawal, as proof of compliance.

8. Your Rights

As a user of ck88, you have the following rights in relation to your personal data. You may exercise these rights by contacting our support team at [email protected]:

Right of Access: request a copy of the personal data we hold about you. Right to Rectification: request correction of inaccurate or incomplete data. Right to Erasure: request deletion of your data where it is no longer necessary for the purposes collected. Right to Restriction: request that we limit the processing of your data in certain circumstances. Right to Data Portability: request transfer of your data to another provider in a machine-readable format. Right to Object: object to processing based on legitimate interests, including direct marketing.

9. Security Measures

We take the security of your personal data seriously and implement a range of technical and organisational safeguards, including:

• SSL/TLS encryption on all data transmitted between your browser or app and our servers.
• Password hashing using industry-standard algorithms — we never store plaintext passwords.
• Multi-factor authentication options available for user accounts to add an extra verification layer.
• Regular internal security audits and access controls limiting which staff members can view sensitive user data.

10. Children and Underage Users

ck88 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older, in accordance with our responsible gaming commitment. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that a user under the age of 21 has registered on our platform, we will immediately suspend that account and delete the associated personal data. If you are a parent or guardian and believe your child has registered on ck88, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

ck88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify active users via email or a prominent in-platform notice.

The date of the most recent revision will always be displayed at the bottom of this page. Continued use of ck88 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our dedicated support team. We are available 24/7 and committed to responding to all privacy-related enquiries within 72 hours. Contact us at: [email protected]